Case Study: Why did Getti decide to use Tenzo?

Metropolitan Restaurants is an Italian Restaurant Group located in London. The restaurants include Getti, La Brasseria and Zia Teresa. The group was created by the entrepreneur Stefano Fraquelli, a figure of the restaurant industry of London. It is a family run business which is today managed by his two sons Alberto and Andrea. In all their restaurants, you will find a wide directory of popular Italian cuisine, and friendly service in a convivial, relaxed Italian atmosphere.

 

“First impressions clean friendly and authentic Italian. The menu is varied from wood fired pizza, a reasonable choice of pasta secondi and homemade desserts that you struggle not to what more than one! All fresh generously portioned and one of the best Spaghetti Vongole I’ve eaten. Great atmosphere too. Can’t wait to return.” Arif S. — Tripadvisor

“We have dined at Getti’s on many occasions, mainly for lunch and over the last 5/6 years have found it consistently excellent — The pasta is wonderful complimented by the extremely personal and obliging staff who always make the visit a delightful experience.” Peter C. — Tripadvisor

Having met with the owners and discussed their business in detail, we identified the following issues:

  1. It was inconvenient and time consuming to precisely follow and action all incoming reviews in real time as well as calculate their review trends over all social review channels.
  2. Difficulty accurately forecasting customer demand to ensure the optimal amount of staff and fresh inventory.
  3. More generally, it was challenging and time consuming to gather all their useful information into one place.

To address these challenges, they decided to try Tenzo as a restaurant management and sales forecasting software solution to help cut costs, save time and increase the overall efficiency and performance of their business. After a few months of using our back office solution, the Getti team feel Tenzo is a user-friendly application which helps them save money.

In further detail, our business intelligence solution allows them to

  1. Monitor and action their social trends (including TripAdvisor, Google Places, Yelp and Twitter) on mobile for when they are on the go.
  2. Forecast demand more accurately (25-50% improvement) using Tenzo’s Artificial Intelligence.
  3. Collate all their data into one place to build comprehensive reports, receive alerts and original insights for increased transparency and easier decision making.

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“I think that an app like Tenzo could be useful for any other restaurant” Andrea Fraquelli — Co owner of Getti

Watch the video testimonial:

Ghetti

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Posted in Restaurant Management, Testimonial, Restaurant, Business Intelligence, Forecasting, Analytics, Social Reviews, Restaurant Intelligence