1. Improve staff performance
Letting your staff know their average transaction size and spend per hour as close as possible to the time they worked will lead them to improve their performance as they are able to understand sales techniques that work best.
Sales techniques that can help your staff sell more effectively include knowing what is the most popular upsold item and also recommending menu items to customers if they are taking time to order.
By sharing the average transaction size and spend per hour, you will be encouraging them to serve more customers and maximise the amount spent. In fact, we have seen variability of 150% in cheque size and 800% in speed on service between team members at some of our customers, normalised for time of day and location!
Tenzo prepares employee scorecards which allow you to review employee performance over time. So the next time you sit down with a member of staff you’re able to tell them how they are performing but also give them tips on how they can improve.
2. Less wastage to improve your COGS
The most effective way to reduce wastage is to ensure that you have the most accurate forecast. By analysing past performance but also taking into account holidays and the weather, it is possible to improve on the accuracy of the forecast.
Tenzo pulls data from your point of sale (POS) and combines it with weather data, to deliver a forecast that is updated in real time and on average is 10% more accurate than ones prepared by individual managers (we’ve observed a 15% error in human forecasts). This will allow you in turn to stock the right level of food and have the right level of staffing.
3. Better social scores to improve sales
A Harvard Business School study by Michael Luca determined that a restaurant that boosts its Yelp score by one full star can see revenues increase 5 to 9 percent.
Keeping a close eye to your reviews, sharing them with your employees and also responding to negative reviews is key to improve your social score which in turn will improve your sales.
Tenzo pulls social reviews from Yelp, Trip Advisor, Facebook and Google Places and shares overall trends for your various locations and individual reviews as well as alerts you in the case of a negative review.
4. Opening hours that match your demand
Reviewing your opening hours is critical to ensure that they track your demand most closely especially as demand changes between seasons.
Tenzo allows you to compare hourly revenue per day over a period of time and will notify you if sales fall below a threshold under which it doesn’t make sense for you open or on the contrary will alert you if opening hours should be extended to cater for higher demand.
5. Identifying poor performing menu items to reduce wastage
Once poor performing menu items are identified, you will be able to decide whether to delist them or put in place measures to boost their sales. This will reduce your wastage and in the case of delisting the item, it will be easier for your customers to place their order as there is a smaller choice of dishes.
By looking at the trends over a 6-week period as well as the average volume per day, Tenzo identifies poor performing menu items.