Top 8 restaurant KPIs Tenzo customers love

At Tenzo, we’re all about providing real-time actionable insights from your data. That means getting the KPIs that matter most to your business into the hands of the right people to action them at the exact right time. Our method for doing this is what we like to call ‘cards’. Basically they are the exact reports you need, automated and accessed by the team members who need them.

We have literally hundreds of cards that Tenzo customers use on a daily basis, but in this article we wanted to highlight the top 8 that we think are most helpful and unique.

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1. Flash P&Ls

Flash P&Ls

The holy grail for restaurant operators. By connecting your labour scheduler, inventory management tool and point of sale to Tenzo, we are able to give you automated instant flash P&Ls and gross profit. That means that you are always aware of how your business is doing - no more waiting till the end of the month to find out you have a problem somewhere, you can action issues immediately.

2. Sales by order type by hour

Sales by order type by hour

A specifically unique Tenzo card is the sales by hour by order type report. This breaks down your daily sales by hour and then by the type of order that comes in (eat-in, takeaway, delivery). This allows you to understand when certain order types are most popular and when so you can prep and staff accordingly.

3. Average transaction value 

average transaction value

Find out your average ticket size for the week to date and in real time and give the team immediate feedback on how well they upsold at lunch, for example.

Plus, understanding where average transaction values are higher or lower can help you run useful marketing campaigns to encourage more items per order or introduce customers to more profitable items.  

 

 

 

4. Recent social reviews

Recent social reviews

It can be a real headache keeping up with social reviews on the plethora of platforms where submissions are possible. But with this card, you can keep track of all reviews for all locations in one place. We can even alert your GM any time a negative review comes in so it can be actioned immediately, not whenever they next log in to that specific platform.

5. Revenue by group size

Revenue by group size

For larger eat-in establishments, knowing your spend per guest by group size can help optimise your table size and arrangements. For example, if you know that when a group of 6 comes in, the average spend per head is higher than a couple’s, then having more 6-tops available to book may raise overall revenue.

6. Forecast accuracy

FOrecast accuracy

Tenzo allows you to upload your own budgets (i.e. what you expect to take in), but we also forecast your future sales. You can easily keep track of how well actual sales are performing against your budgets and Tenzo’s forecasts with this card.

7. Logs by location

Logs by location

Keeping track of what happens in each of your locations can be a nightmare with many restaurants relying on Whatsapp groups to keep managers and head office up to date if the fridge breaks or if suppliers have been late with deliveries. Tenzo has a log or end of day report function to eliminate the need for those groups, but when it comes to keeping head office or area managers up to date with all their locations, this card comes in super handy.

8. Actual vs theoretical usage

actual vs theoretical usage

Thanks to an integration with your inventory system, this card allows you to see the difference between your actual and theoretical usage. Being aware of this number helps you focus on reducing your food waste, saving both money and the planet!  

This is just a scant collection of the cards we have. If you’re a Tenzo customer and you’d like to add one of these cards to your dashboard, don’t hesitate to get in touch with your Customer Success Manager. If you’re not yet familiar with the Tenzo platform and you’d like to find out more, contact us here for a free demo.

Posted in Business Intelligence, Analytics, Tenzo

Elizabeth Norton

Written by Elizabeth Norton